Application for the Return of an Item 

  • Buyer may only apply for the refund and/or return of the Item(s) purchased on www.breastfeed.com.my ("Seller") in the following circumstances:
    • The Item has not been received by Buyer;
    • The Item was defective and/or damaged on delivery;
    • Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
    • The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
    • By way of private agreement with Seller and Seller must send his/her confirmation to www.breastfeed.com.my confirming such agreement.

    Buyer’s application must be submitted via email to Seller using the help centre.

    Please note that, if required by Seller, Buyer must ship the Item to a location designated by Seller within ten (10) calendar days after the return request is raised.

    The approval of your request for refund and return will be made by Seller in its sole discretion.  Buyer acknowledges and agrees that Seller’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Seller or its affiliates in relation to such decision.

    In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Seller to request Seller to continue to hold the purchase monies until a formal determination is available. Seller will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.

Liability of Product Return Shipping Fee 

  • In the scenario of an unforeseen error from the seller's end (i.e - damaged, faulty or wrong product delivered to the buyer), the seller will bear buyer's return shipping fee.
  • In the scenario of the buyer's change of mind, buyer shall get seller's consent prior to the return request and buyer will bear the return shipping fee.
  • In the scenario where both seller-buyer disputing the party liable for the return shipping fee, Seller at its sole discretion will determine the party liable for the return shipping fee.


Buyer will only be refunded after Seller has received the confirmation that Seller has received the returned Item. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.

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